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Privacy Policy

The Agency Engineer LLC (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theagencyengineer.com (the “Site”) or use our services. 

By using our Site and services, you agree to this Privacy Policy.

 

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email, phone number, billing information, company details, and other identifiers you provide when filling out forms, booking calls, or purchasing services.

  • Usage Data: IP addresses, browser type, device type, pages visited, time spent, and referring websites, collected automatically through cookies and analytics tools.

  • Communications Data: Emails, messages, or other communications with us.

  • Payment Information: Processed securely through third-party payment processors.

2. How We Use Your Information

We may use the information collected for:

  • Respond to inquiries and provide customer support.

  • Providing and operating services you request.

  • Processing payments and invoices and fulfilling transactions.

  • Communicating with you about your account, updates, or customer support.

  • Improving our website, services, and customer experience.

  • Comply with legal obligations and enforce our Terms of Service.

  • Remarketing and advertising through Google, Meta, Bing, and similar platforms.

  • Send promotional emails, newsletters, and service updates (with opt-out option).

 

3. Sharing of Information

We may share your information in the following situations:

  • Service Providers: Payment processors, CRM platforms, analytics tools, and contractors who help us deliver services.

  • Legal & Compliance: If required by law, legal process, or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets.

  • Advertising Partners: Google, Facebook, Bing, TikTok, Instagram, Meta, and other digital platforms for remarketing.
     
  • Analytics Providers: to measure performance and website clicks.

We do not sell your personal information to third parties.

4. Cookies & Tracking

We use cookies, web beacons, pixels, and similar technologies to improve user experience, analyze traffic, and deliver targeted ads to:

  • Track website traffic and usage trends.

  • Remember preferences and improve website functionality and user experience.

  • Deliver remarketing and targeted advertising campaigns through third-party networks including but not limited to, digital platforms such as Google, Facebook, Bing, TikTok, YouTube, and other social and search platforms as well as direct mail, sms, and email.

  • We use cookies, pixels, and analytics for performance, personalization, and ads. 

You may disable cookies in your browser settings to refuse cookies; however, some features may not function properly.

Opt-Out Options:

If any of the opt-out URLs above result in a 404 error or become inactive, you may also search on Google for instructions on how to opt out of each respective platform, as each platform maintains its own opt-out process.

 

5. Marketing Communications

By opting in, you consent to receive marketing communication by email, targeted ads, SMS, and phone communications.

  • Message & data rates may apply.

  • Frequency varies.

  • Opt-out: STOP for texts, unsubscribe links in emails, or email support@theagencyengineer.com.

We may continue transactional communications (e.g., billing notices).

6. GDPR Rights (EU/UK Residents)

If you are located in the EU or UK, you may have rights under the General Data Protection Regulation (GDPR):

  • Right of access to your personal data.

  • Right to rectification if your data is inaccurate.

  • Right to erasure (the “right to be forgotten”).

  • Right to restrict processing.

  • Right to data portability.

  • Right to object to processing.

  • Right to withdraw consent at any time.

 

To exercise rights: email support@theagencyengineer.com with “GDPR Request.”

7. CCPA Rights (California Residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA):

  • The right to know what personal information we collect and how it is used.

  • The right to request deletion of your personal information.

  • The right to opt out of “selling” or “sharing” your personal information.

  • The right to non-discrimination for exercising your rights.

To exercise rights: email support@theagencyengineer.com with “CCPA Request.”

8. Data Retention

We retain personal information only as long as necessary to provide services, compliance, enforcement, or dispute resolution and for the purposes described in this Policy, unless a longer retention is required by law. We use reasonable safeguards but cannot guarantee absolute security. 

9. Testimonials & Results Disclaimer

 

Any testimonials, case studies, or examples shown on our Site represent individual results and experiences. Results will vary and are not guaranteed. They do not imply or guarantee you will achieve similar outcomes if you use our services.

10. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your information.

However, no transmission or storage system is 100% secure, and we cannot guarantee absolute security.

 

11. International Transfers

If you access our services outside the U.S., you consent to your data being processed in the U.S. If you access our Site outside the United States, you understand that your data may be transferred to and processed in the U.S. where data protection laws may differ from those in your country.

12. Your Rights

Depending on your jurisdiction, and location,  you may have additional rights, including:

  • Right to access, correct, or delete your data.

  • Right to opt out of targeted advertising.

  • Right to restrict or object to processing.

  • Right to request a copy of your personal data.

  • Right to Non-Discrimination: We will not deny services or change pricing if you exercise your privacy rights.

To exercise these rights, contact us at support@theagencyengineer.com.

13. Children’s Privacy

Our Site and services are not intended for children under 18. We do not knowingly collect information from minors.

14. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of our Site after changes are posted constitutes acceptance of the revised Policy.

 

15. Conflicts Between Documents

 

If there is any inconsistency or conflicts between this Privacy Policy, our Terms of Service, or a signed agreement, the signed agreement controls, followed by the Terms of Service, and then this Privacy Policy.

 

16. Severability

 

If any provision of this Privacy Policy is held invalid, illegal, or unenforceable, for any reason, the remaining provisions shall continue in full force and effect. To the extent permitted by law, the invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent.

 

  1. Accessibility

 

We are committed to ensuring our website and services are accessible to everyone, including individuals with disabilities. If you have difficulty accessing any content due to a disability, please contact us at support@theagencyengineer.com, and we will make reasonable efforts to provide the information or service in an accessible format.

 

If you encounter barriers, please email us at support@theagencyengineer.com.

 

18. Contact Us

If you have questions about this Privacy Policy or our practices, contact us:

The Agency Engineer LLC
 407 Lincoln Road, Suite 8N
 Miami Beach, FL 33139
 Email: support@theagencyengineer.com